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International Service Design Network (SDN) newsletter

STBY this Summer also became a member of the international Service Design Network, around the same time we set up the Dutch version of this network that was launched at PICNIC08 (see below). This...

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Keynote Christina Garsten EPIC2008

I, Bas, am at EPIC 2008 for the coming three days, and will be blogging now and then from the conference floor. Enjoy and feel free to comment! The opening keynote by Christina Garsten is somewhat...

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EPIC 2008 day 1

Some of the paper presentations in the morning session of the conference were a bit disappointing. Despite the good stories they had about the people and practices that were the topic of their...

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EPIC 2008 morning day 2, on video

During the EPIC conference I attended several presentations on using video in the field. Jonathan Bean, an architect, did research on ‘hygge’ in Danish homes. Hygge is something beyond cosy and...

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EPIC company visits in Copenhagen

I visited Anthropogerne.com and ReD during the EPIC company visits. There were a total of about 8 companies participating in this. Great to see Copenhagen has this many entrepreneurs in some sort of...

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The future of anthropology in industry?

Two panel sessions during the EPIC 2008 conference in Copenhagen offered reflections on the positions we as ethnographers have in companies, as consultants or employees. How is our work seen and...

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Service design example

When we visited the offices of Stadsdeel Westerpark (one of the district councils in Amsterdam), we noticed a charming example of simple and effective service design. They have placed a pair of...

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Dutch Design Week 2008

During the Dutch Design Week this year I was fascinated by new ways to create partitions in spaces. I first saw this work by one of the students graduating from the Design Academy (I forgot your name,...

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Egmont Innovation Bootcamp

During a three-day workshop in Copenhagen for Egmont Publishers, we advised and trained 30 of their international Innovation Managers on how to use consumer research as input for their service...

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Touries touring around

Touries touring around on Segways When I was walking around the Java eiland area in Amsterdam, making photos in preparation for our workshop during the service design conference, I encountered this...

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Design Research for Service Innovation

Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...

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Bas shows at The Great Exhibition in London

 The results of my PhD project Design Documentaries will be exhibited at the summer show of the Royal College of Art, The Great Exhibition 2007. The show runs from 15-28 June, 10am-6pm, admission...

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Smart textiles

For the conference How Smart Are We?, organised by Design Plus in London, STBY produced two design documentaires and creative workshops on the themes Drift and Swim. The first theme explored how smart...

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Travel stories

STBY has recently completed a long-term research on the use of travel related e-services. The main question was how consumers choose between using online and offline channels. The results show that...

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Design Documentaries

Design documentaries are a new, visual way of bringing everyday life into design processes, as a source of inspiration. This method is used in the early stages of design processes, when designers want...

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Intelligent jewelry

Last week at the Create07 conference, both Michael Smyth and Peter Wright presented a project on intelligent jewelry. It was really interesting to hear how interaction designers and pervasive computing...

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Disappearing interaction

After the disappearing computer (integrated in objects such as cars, furniture and clothes), and the disappearing consumer (creative and empowered use of the integrated network of in/tangible service...

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Design for innovation

Bill Moggridge, the writer of the book Designing Interactions, was in London last week for a series of talks.At the Innovation Forum he stressed that for innovation processes it is important to have...

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Pick and Mix: consumers moving between online and offline channels

by Geke van Dijk. PhD thesis, completed in 2007, Computing Department, Open University, Milton Keynes, UK. (PDF, 5 MB)

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PhD thesis Design Documentaries

by Bas Raijmakers. Completed in 2007 at the Royal College of Art, Design Interactions, London, UK. (PDF, 4,7 MB)

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